Saidur Mamun Khan

Google Certified Project Manager | MBA

Phone:

+880.1711.082840 (BD) | +1.415.964.2202 (US)

Email:

smk@saidurkhan.com

Address:

Mirpur DOHS, Dhaka 1216, Bangladesh

LinkedIn:

www.linkedin.com/in/saidurmamun

A Bit About Me

I am a seasoned project manager specializing in operational programs and customer data projects. I have 12+ years of experience working with remote and hybrid teams.

Career highlights:

Helped launch a silicon valley brand in Bangladesh and managed its $50m+ market
Built a customer data ops program for the world's largest online work platform
Spoke at 100+ events/conferences and made numerous appearances on tier-1 media

I hold a Master of Business Administration (MBA) degree with a major in Marketing. I also hold a Project Management Specialization Certificate from Google.

Work Experience

Manager, Lead Generation
Upwork, 2023 - Present

Program Manager, Customer Data Operations
Upwork, 2016 - 2022

Country Manager, Bangladesh
Upwork, 2012 - 2015

Independent Consultant (Staffing and Recruiting)

Self-employed, 2011 - 2012

Customer Service Manager
Grameenphone, 2008 - 2011

I lead a Lead Generation team at Upwork, which includes managing a global/remote team of lead gen specialists, a 6-figure USD cost center, and all relevant operational processes.

I designed and led a customer data operations program with multiple workstreams and operational processes to support Upwork's Sales and Marketing teams.

Key accomplishments:

Built (and still leading) a customer data ops unit consisting of globally distributed web researchers
Designed a client prospecting process that allowed 15x cost savings and 860% return on investments

I helped launch the organization's brands (Elance, Elance-oDesk, and Upwork) in Bangladesh, and managed its $50m+ market.

Key accomplishments:

Established Upwork as the number one freelancing platform in BD
Doubled the revenue from the Bangladesh market within the first year ($4.5m to ~$10m)
Helped yearly revenues grow up to $50m+ within 3 years
Spoke at 100+ events; participated in 30+ tier-1 media interviews

Starting off as a freelance business writer on online workplace Upwork.com, I gradually expanded my services and mostly worked on projects requiring project management and recruitment skills. Most of my Upwork contracts were set for the following services:

Project management
Recruitment / remote team development
Writing: technical / blog / web content

Over the course of a year and a half, I managed and completed 68 international contracts for international clients (mostly North American), including Google Metaweb, Facebook, Global Hires, and many more.

I worked at the customer service division (contact center) of Grameenphone, with the following responsibilities:

Providing customer service for inbound contacts
Maintaining proper QA guidelines for customer service
Maintaining target adherence level for availability
Making outbound calls for high-profile clients

Education

North South University

Master of Business Administration (MBA), Marketing

2019-2020

Graduated cum laude

North South University

Bachelor of Business Administration (BBA), HRM & Marketing

2005-2009

Kjetil J. Olsen
Oslo, Norway

... Saidur’s primary objectives were to attract the best talent to our platform and nurture the ever-growing pool of trusted talent in Bangladesh. He - and the company - were frequently featured in the local press, he organised regular training and community events for our freelancers, he built relationships with all relevant stakeholders in the market, he managed a team of local mobilisers and he spoke at conferences small and large all over the country. Thanks to Saidur’s efforts Upwork holds the position as the number one freelancing platform in Bangladesh. ...

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Rich Pearson
San Francisco Bay Area, USA

... Saidur was a key member of the marketing team for my entire tenure at Upwork. He consistently over-delivered on everything we asked him to do ranging from strategic individual contributor projects to building and managing our marketing operations capabilities. Saidur's curiosity, strong work ethic and empathy made him an extremely sought after team member across all functions. He has unlimited upside, and I can't wait to watch him ascend as a marketing leader. ...

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Ally Basak
San Francisco Bay Area, USA

... I have worked with Saidur for over 6 years at 2 different unicorn companies. He has become my trusted advisor and his network of data augmentation specialists is my secret weapon. He is a true consultant and also a master of recruiting, empowering, and retaining talented remote researchers from all over the world. I lean on him to understand my business needs, develop detailed project plans, ask proactive insightful & detailed questions to flush out issues I haven't anticipated, and to optimize processes to get cleaner data. ...

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