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Saidur Mamun Khan

Saidur Mamun Khan

Google Certified Project Manager | MBA

Phone:

+880.1711.082840 (BD) | +1.415.964.2202 (US)

Email:

Address:

Mirpur DOHS, Dhaka 1216, Bangladesh

LinkedIn:

A Bit About Me

I am a seasoned project manager specializing in operational programs and customer data projects. I have 10+ years of experience working with remote and hybrid teams.

I currently lead the customer data operations program at Upwork, which includes managing a global/remote team of web researchers and data miners, a 6-figure USD cost center, and all relevant operational processes
.

I also own a digital services agency, Deyotron, specializing in marketing data-related services, including but not limited to lead generation, customer prospecting, CRM data augmentation, and accounts research.

Career highlights:

  • Helped launch a silicon valley brand in Bangladesh and managed its $50m+ market

  • Built a customer data ops program for the world's largest online work platform

  • Spoke at 100+ events/conferences and made numerous appearances on tier-1 media
     

I hold a Master of Business Administration (MBA) degree with a major in Marketing. I also hold a Project Management Specialization Certificate from Google.

Work Experience

Program Head, Marketing Data Operations
Upwork, ​2016 - present

Country Manager, Bangladesh
Upwork, ​2012 - 2015

Independent Consultant (Staffing and Recruiting)
Self-employed, ​2011 - 2012
Customer Service Manager
Grameenphone, 2008 - 2011

I lead the customer data operations program, which includes managing a global/remote team of web researchers and data miners, a 6-figure USD cost center, and all relevant operational processes.

Key accomplishments:

  • Built (and still leading) a customer data ops unit consisting of globally distributed web researchers

  • Designed a client prospecting process that allowed 15x cost savings and 860% return on investments

I helped launch the organization's brands (Elance, Elance-oDesk, and Upwork) in Bangladesh, and managed its $50m+ market.

Key accomplishments:

  • Established Upwork as the number one freelancing platform in BD

  • Doubled the revenue from the Bangladesh market within the first year ($4.5m to ~$10m)

  • Helped yearly revenues grow up to $50m+ within 3 years

  • Spoke at 100+ events; participated in 30+ tier-1 media interviews

Starting off as a freelance business writer on online workplace Upwork.com, I gradually expanded my services and mostly worked on projects requiring project management and recruitment skills. Most of my Upwork contracts were set for the following services:

 

  • Project management

  • Recruitment / remote team development

  • Writing: technical / blog / web content

 

Over the course of a year and a half, I managed and completed 68 international contracts for international clients (mostly North American), including Google Metaweb, Facebook, Global Hires, and many more.

I worked at the customer service division (contact center) of Grameenphone, with the following responsibilities:

  • Providing customer service for inbound contacts

  • Maintaining proper QA guidelines for customer service

  • Maintaining target adherence level for availability

  • Making outbound calls for high-profile clients

Education

North South University

Master of Business Administration (MBA), Marketing

2019-2020

Graduated cum laude

North South University

Bachelor of Business Administration (BBA), HRM & Marketing

2005-2009

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Kjetil J. Olsen
Oslo, Norway

... Saidur’s primary objectives were to attract the best talent to our platform and nurture the ever-growing pool of trusted talent in Bangladesh. He - and the company - were frequently featured in the local press, he organised regular training and community events for our freelancers, he built relationships with all relevant stakeholders in the market, he managed a team of local mobilisers and he spoke at conferences small and large all over the country. Thanks to Saidur’s efforts Upwork holds the position as the number one freelancing platform in Bangladesh. ...

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Rich Pearson
San Francisco Bay Area, USA

... Saidur was a key member of the marketing team for my entire tenure at Upwork. He consistently over-delivered on everything we asked him to do ranging from strategic individual contributor projects to building and managing our marketing operations capabilities. Saidur's curiosity, strong work ethic and empathy made him an extremely sought after team member across all functions. He has unlimited upside, and I can't wait to watch him ascend as a marketing leader. ...

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Ally Basak
San Francisco Bay Area, USA

... I have worked with Saidur for over 6 years at 2 different unicorn companies. He has become my trusted advisor and his network of data augmentation specialists is my secret weapon. He is a true consultant and also a master of recruiting, empowering, and retaining talented remote researchers from all over the world. I lean on him to understand my business needs, develop detailed project plans, ask proactive insightful & detailed questions to flush out issues I haven't anticipated, and to optimize processes to get cleaner data.  ...

Credentials

PR and Media

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Saidur Mamun Khan - Media Clips

Saidur Mamun Khan - Media Clips

Saidur Mamun Khan - Media Clips
SATV News - Saidur Mamun Khan and Emrazina Islam - Challenges/Opportunities of Online Work Industry

SATV News - Saidur Mamun Khan and Emrazina Islam - Challenges/Opportunities of Online Work Industry

02:38
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Young Nite at ATN News with Saidur Mamun Khan

Young Nite at ATN News with Saidur Mamun Khan

32:32
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Talk Show - BTV Network - Saidur Mamun Khan

Talk Show - BTV Network - Saidur Mamun Khan

22:32
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